Re: Lightroom 5 keeps asking for my serial number. Help me stop this madness! Keith_Reeder Feb 23, 2014 3:30 AM ( in response to DdeGannes ).
Newer versions of Autodesk products are activatedonline automatically. However, stand-alone perpetual licenseproducts (non-subscription) purchased in 2016 or earlier can beactivated manually offline. If you have an education license andmust be offline, you can also use this method to activate.
Typical reasons for manual activation of perpetual licensesoftware include:
- No internet access
- Upgraded or reinstalled operating system
- Changed request code
- Modified computer hardware
- Forced reactivation during troubleshooting
Notes About Manual Activation
- This manual activation method should not be used bysubscribers: This manual activation workflow shouldonly be used by those witha stand-alone, perpetuallicense or by students or educators with astand-alone education license who do not have anactive internet connection. Do not use this method forsubscription software activation, which requires anactive internet connection. Using manual activation foranything other than stand-alone, perpetual licenses will causeunnecessary problems.
- You need a valid serial number: You'll need avalid serial number and matching product key. Before starting, besure to findyour serial number and matching product key.
- You need to generate a Request Code to get an ActivationCode: When you enter your serial number during offlineactivation, you receive a Request Code. You must supplyboth the Serial Number and Request Code to get an ActivationCode.
- Contact Us for Assistance: If you receive an'Invalid Serial Number' error or encounter other issues withsoftware activation, please contact us for assistance.
- Self-service options: see Troubleshooting ActivationIssues.
- Education customers: contact Autodesk throughEducationCommunity Support Contact Us.
How to Activate Perpetual License Software Manually
Follow these three steps to complete the manual activationprocess:
1. Generate a Request Code
To generate a request code to activate yoursoftware:
- Disable your Internet connection and launch your software tobegin this offline process. The screens below onlyappear if your computer is not connected to the Internet.
- Click the Activate button on the FreeTrial screen.
Note: Autodesk software products operate on a FreeTrial license until activated. If you purchased your software anddidn't use it as a Free Trial, you still need to activate yoursoftware from the Free Trial screen. - Enter your Serial Number and Product Key.Click Next.
- Select Request an activation code using an offlinemethod. Click Next.
- Record the activation information provided.
You'll need your product name, serial number, product key, andrequest code to receivean activation code online or from a customer servicespecialist.The request code shown is for example only. - Click Close to resume using yoursoftware in Free Trial mode while the request is beingprocessed.
![Serum Keeps Asking For Serial Number Serum Keeps Asking For Serial Number](/uploads/1/2/6/5/126593694/313583538.jpg)
2. Request an Activation Code
To activate your software offline, complete an Activation Coderequest on a computer with Internet access.
To get an Activation Code now online:
- Launch the Get Activation Code Popup.
- Enter your contact information, serial number, email address ofthe purchaser or software administrator, and the request code yougenerated. All information is required to receive an offlineactivation code.
- Copy your activation code and follow the procedure for manual activation.
3. Activate your Software Manually
After you receive your Activation Code, you can finish yoursoftware activation from the Free Trial screens.
To activate your software manually:
- Disable your Internet connection, start the software, and clickthe Activate button on the Free Trialscreen.Note: You will only see manual activationscreens if you are using a computer that has no active Internetconnection.Autodesk software products operate on a Free Trial license untilactivated. If you purchased your software and didn't use it as aFree Trial, you still need to activate your software from the FreeTrial screen.
- Enter your Serial Number and Product Key.Click Next.
- Select I have an activation code fromAutodesk and then enter the activation code inthe spaces provided. Click Next tocomplete manual activation.Note: If you copy and paste the entireactivation code into the first field, the remaining fields areautomatically filled in. The code may not fill all thefields.
See Also:
Issue:
When launching an Autodesk Product, you are asked to enter a serial number even though in your Autodesk account you can see the message (see image below).Sign in
Causes:
- The software may have been activated as a trial mode before purchasing a subscription license.
- Expired serial number based license for the software you purchased Autodesk ID based (Sign in) license.
- Autodesk Desktop app might be not working or not sign in.
Solution:
Note: Before you begin, close all Autodesk products that are running on your computer.
Make All Files Visible for Windows and macOS
Before you reset your licenses, make all files visible.For Windows
To make all files visible for Windows, click Show hidden files.
For macOS
To make all files visible for macOS, do the following:
- Open a Finder window.
- Select Go > Home.
- Select View > Show View Options.
- Select Show Library Folder.
Change to 'Sign in' Activation
Windows
- Using Windows Explorer, browse to the following folder:
C:ProgramDataAutodeskCLMLGS<Product_Key>_<Version>.0.0.F
<Product_Key> must match the product that is giving the error. For example, if you get the error with AutoCAD 2017 you need to use product key 001I1. For AutoCAD Architecture 2017 you would use product key 185I1. This is true even if you installed from a suite. Complete lists of product keys divided per year can be found here: Look Up Product Keys
Serum Keeps Asking For Serial Number Search
<Version> must match the product Version (2017, 2018, etc.)
- If the folder above does not exist, create it. If it exists, open it and delete the contents.
- Open the folder and add the file LGS.data attached at the bottom of this page.
- Launch the Autodesk Product again - you will be shown the login window to enter your Autodesk credentials and the software will launch.
- Check for the latest patch update of Autodesk Product and make sure Autodesk Desktop app is sign in with Autodesk ID and Password.
MacOS
![Asking Asking](/uploads/1/2/6/5/126593694/878577865.jpg)
- Open Finder > Go to Folder, and type/Library/Application Support/Autodesk/CLM/LGS and hit Go.
- Delete the content of the folder.
- Launch Autodesk Product again - you will be shown the Let's Get Started window.
- Select the Sign In option (2018 version and older) or Single User option (2019 version and newer), enter your Autodesk credentials, and the software will launch.
See Also:
How to change or reset licensing for Autodesk software AutoCAD 2020 included